Customer Service

What is customer service?

For those of us who have worked in some form of retail or restaurant setting, we know that good customer service essentially boils down to not making the customer upset.

The same holds true with the online shop world, with the notable difference that you don’t have to deal with the customer face to face.

A few days ago, I received my 22nd shop review, and along with it, my 22nd 5-star review.

It gave me a moment to think about my shop. I treat all of my customers like family. I know everyone of my repeat customers by name. I do my best answer any inquires within an hour or two of receiving them.

As for the products in my shop, every single product is tested by my 3 year old son. I love him, but he is destructive with toys. If the product survives him, it gets cleaned with a non-scented detergent, photographed and then added to the product bin before it gets added to the shop. My twitter followers have seen me refer to him as “Quality Control” in my posts.

I also hand write all of my thank you notes. Yes, I’m aware that should my shop make more than 7-10 sales in a month, this will not be feasible, but I’ll cross that bridge when I get to it. I also trace the octopus onto index cards to act as the front of said thank you notes. Again, should I make this a full time gig, this won’t always be doable, but I’ll figure that out when that happens.